Edit My Profile

Integrated Search Menu

Sarah Tracy

Profile photo
Hugh Downs School Of Human Communication
Herberger Professor
Faculty, Tempe Campus, Mailcode 1205
Hugh Downs School Of Human Communication
Professor
Faculty, TEMPE Campus, Mailcode 1205
Graduate Faculty
Herberger Professor
Faculty, Tempe Campus, Mailcode 1205
Core Faculty
Herberger Professor
Faculty, Tempe Campus, Mailcode 1205
Biography

Sarah J. Tracy studies stressful workplace issues such as burnout, work-life balance, faking emotions, and workplace bullying, as well as positive types of communication such as compassion, engagement, and generosity.  Through hanging out in the backstage areas of organizations and talking to employees, she has provided insight on correctional officers, cruise ship activity directors, 911-calltakers, and medical staff.  She works with a vibrant group of professors, graduate students, and community members as co-director of The Transformation Project, examining new possibilities related to collaboration, health, and work-life wellness.  She is author of two books (on on organizational change and another on research methods) and more than 60 published essays. Her favorite courses to teach include “Communication and The Art of Happiness,” “Emotion and Organizations," "Being a Leader" and "Advanced Qualitative Research Methods."  Dr. Tracy aims to develop peoples’ 'on the court' practice in their work, scholarship, and life—where they not only learn 'about' but also learn 'to be.'

CV
Binary Data Curriculum Vitae
Education

Ph.D. - Communication Studies, University of Colorado, Boulder

M.A. - Communication Studies, University of Colorado, Boulder

B.A. - Public Relations & Communication, University of Southern California

Research Interests

organizational communication, emotion and wellness at work, compassion, leadership, qualitative research methods

Publications
  • Dev, S., * Hoffman, T. K., Kavalieratos, D., Schwenke, D., Heidenreich, P. Wu, W., Tracy, S. J. (2016). Barriers to Adoption of Mineralocorticoid Receptor Antagonists in Patients with Heart Failure: A Mixed-Methods Study. Journal of the American Heart Association. doi: 10.1161/JAHA.115.002493.
  • Tracy, S. J. (2016). Buds bloom in a second spring: Storying the male voices project. Qualitative Inquiry, 22, 17-24. DOI: 10.1177/1077800415603397
  • Tracy, S. J., & Malvini Redden, S. (2016). Markers, metaphors, and meaning: Drawings as a visual and creative qualitative research methodology in organizations. In K. D. Elsbach, and R. M. Kramer (Eds.), Handbook of qualitative organizational research: Innovative pathways and ideas (pp. 238-248).  New York: Routledge.
  • Scarduzio, J. A., & Tracy, S. J. (2015). Sensegiving and sensebreaking via emotion cycles and emotional buffering: : How collective communication creates order in the courtroom. Management Communication Quarterly, 29, 331-357. 
  • Way, A. K., Kanak, R., & Tracy, S. J. (Online First, 2014). Dialogic interviewing and flickers of transformation: An examination and delineation of interactional strategies that promote participant self-reflexivity. Qualitative Inquiry. DOI: 10.1177/1077800414566686. 
  • Rivera, K. D., & Tracy, S. (2014). Embodying emotional dirty work: A messy text of patrolling the border. Qualitative Research in Organizations and Management, 9, 201-222.
  • Tracy, S. J., Franks, T., Brooks, M. M., Hoffman, T. K. (2014). An OPPT-in approach to relational and emotional organizational communication pedagogy. Management Communication Quarterly, 29, 322-328.  
  • Bisel, R. S., Barge, J. K., Dougherty, D.S., Lucas, K., Tracy, S. J. (2014). A round-table discussion of “big” data in qualitative organizational communication research. Management Communication Quarterly, 625-649.
  • Tracy, S. J. (2014). Fieldwork horse-assery: Making the most of feeling humiliated, rebuffed, and offended during participant observation research. Management Communication Quarterly, 28, 459-466. doi. 10.1177/0893318914536965.
  • Tracy, S. J. (2014). Emotion and communication in organizations. In W. Donsbach (Ed.), Concise International Encyclopedia of Communication (pp. TBD). Hoboken, NJ: Wiley-Blackwell.
  • Tracy, S. J., Eger, E. K., Huffman, T. P., Malvini Redden, S., Scarduzio, J. A.  (2014). Narrating the backstage of qualitative research in organizations: A synthesis. Management Communication Quarterly, 28, 423-432.
  • Tracy, S. J. (2013). Qualitative research methods: Collecting evidence, crafting analysis, communicating impact. Hoboken, NJ: Wiley-Blackwell.
  • Tracy, S. J.  (2012). The toxic and mythical combination of a deductive writing logic for inductive qualitative research. Qualitative Communication Research, 1, 109-141.
  • Rush, E. K., & Tracy, S. J. [Note: Authors contributed equally and are listed in alpha order.]. Wikipedia as public scholarship: Communicating our impact online. Journal of Applied Communication Research (2010).
  • Tracy, S. J. Qualitative quality: Eight "big-tent" criteria for excellent qualitative research. Qualitative Inquiry (2010).
  • Tracy, S. J., & Rivera K. D. Endorsing equity and applauding stay-at-home moms: How male voices on work-life reveal aversive sexism and flickers of transformation. Management Communication Quarterly (2010).
  • Tracy, S. J. Blue-Orange. (2010).
  • Tracy, S. J. Compassion: Cure for an ailing workplace?. (2010).
  • Tracy, S. J. Compassion: Cure for an ailing workplace?. (2010).
  • LeGreco, M., & Tracy, S.J. Discourse tracing as qualitative practice. Qualitative Inquiry (2009).
  • Tracy, S. J. & Rivera, K. D. Work-Hard, Live Hard. White Paper distributed to work-life organizations, their websites and media outlets internationally (2009).
  • Planalp, S., Metts, S., & Tracy, S. The social matrix of emotion expression and regulation. Handbook of Communication Science, 2nd edition (2009).
  • Stewart, K. A., Hess, A., Tracy, S. J, & Goodall, H. L. Risky research: Investigating the "perils" of ethnography. Qualitative Inquiry and Social Justice (2009).
  • Tracy, S. J. Managing burnout and moving toward employee engagement: A critical literature review and communicative approach toward reinvigorating the study of stress at work. Managing burnout and moving toward employee engagement: A critical literature review and communicative approach toward reinvigorating the study of stress at work (2009).
  • Tracy, S. J. Navigating the limits of a smile: Emotion labor and concertive control on a cruise ship. Case studies for organizational communication: Understanding communication processes,3rd edition (2009).
  • Tracy, S. J. Power, paradox, social support and prestige: A critical approach to addressing correctional officer burnout. Le Emozioni Nell’Organizzazione (2009).
  • Tracy, S. J., Rivera, K. D., & Alberts, J. A. How to bust the office bully: Eight tactics for explaining workplace abuse to decision-makers. Understanding and Addressing Workplace Bullying (2009).
  • Lutgen-Sandvik, P., Tracy, S. J., & Alberts, J. K. Burned by bullying in the American workplace: Prevalence, perception, degree, and impact. Journal of Management Studies (2007).
  • Scott, C., & Tracy, S. J. Riding Fire Trucks and Ambulances with America's Heroes. Good people, dirty work (2007).
  • Tracy, S. J. Power, paradox, social support and prestige: A critical approach to addressing correctional officer burnout. The Emotional Organization: Passions and Power (2007).
  • Tracy, S. J. & Scott, C. Dirty Work and Discipline Behind Bars. Good people, dirty work (2007).
  • Tracy, Sarah Jane (Author) . Becoming a character for commerce: Emotion labor, self subordination and discursive construction of identity in a total institution. The role of communication in business transactions and relationships (2007).
  • Sarah Tracy, Angela Trethewey, Y Montoya. Crystallized identity: Stop working toward a "real" self. Personal Excellence (2006).
  • Sarah Tracy, C Scott. Sexuality, masculinity and taint management among firefighters and correctional officers: Getting down and dirty with "America's heroes" and the "scum of law enforcement". Management Communication Quarterly (2006).
  • Sarah Tracy, K Myers, C Scott. Cracking jokes and crafting selves: Sensemaking and identity management among human service workers. Communication Monographs (2006).
  • Sarah Tracy, P Lutgen-Sandvik, Janet Alberts. Nightmares, demons and slaves: Exploring the painful metaphors of workplace bullying. Management Communication Quarterly (2006).
  • Sarah Tracy, S Tracy, K Myers, C Scott. Cracking jokes and crafting selves: Sensemaking and identity management among human service workers. Communication Monographs (2006).
  • Tracy, Sarah Jane. Navigating the limits of a smile: Emotion labor and concertive control on a cruise ship. Case studies for organizational Communication: Understanding communication processes, Second Edition (2006).
  • Sarah Tracy. Locking up emotion: Moving beyond dissonance for understanding emotion labor discomfort. Communication Monographs (2005).
  • Sarah Tracy, A Trethewey. Fracturing the real-self<-->fake-self dichotomy: Moving toward crystallized organizational identities. Communication Theory (2005).
  • Sarah Tracy. Dialectic, contradiction, or double bind? Analyzing and theorizing employee reactions to organizational tensions. Journal of Applied Communication Research (2004).
  • Sarah Tracy. The construction of correctional officers: Layers of emotionality behind bars. Qualitative Inquiry (2004).
  • Tracy, Sarah Jane (Author) . Locking up emotion. Organizational communication in an age of globalization: Issues, reflections, practices (2004).
  • Sarah Tracy. Correctional contradictions: A structural approach to addressing officer burnout. Corrections Today (2003).
  • Tracy, Sarah Jane. Watching the watchers: Doing ethnography behind bars. Expressions of Ethnography (2003).
  • Sarah Tracy. Altered practice--altered stories--altered lives: Three considerations for translating organizational communication scholarship into practice. Management Communication Quarterly (2002).
  • Sarah Tracy. When questioning turns to face threat: An interactional sensitivity in 911 call-taking. Western Journal of Communication (2002).
  • Sarah Tracy. Becoming a character for commerce: Emotion labor, self subordination and discursive construction of identity in a total institution. Management Communication Quarterly (2000).
  • Sarah Tracy, S Deetz, J Simpson. Leading organizations through transition: Communication and cultural change. Thousand Oaks, CA (2000).
  • Deetz, S, Tracy, Sarah Jane, Simpson, J L. Leading organizations through transition: Communication and cultural change. (2000).
  • Trethewey, Angela, Montoya, Yvonne, Montoya, Yvonne, Tracy, Sarah, Tracy, Sarah, Trethewey, Angela, Trethewey, Angela, Montoya, Yvonne, Tracy, Sarah. Crystallized identity: Stop working toward a “real” self. Personal Excellence (0).
  • Tracy, S. J. Becoming a character for commerce: Emotion labor, self subordination and discursive construction of identity in a total institution. Freiberger Beitraege zur Interkulturellen und Wirtschaftskommunikation (The Inter-relationship of Business and Communication) (0).
  • . When women "opt" into and out of paid work: Book review series. (0).
Research Activity
Fall 2017
Course NumberCourse Title
COM 499Individualized Instruction
COM 604Theory Construction in Comm
COM 609Adv Qual Research Meth Comm
COM 692Research
COM 792Research
COM 799Dissertation
Summer 2017
Course NumberCourse Title
COM 452Communication of Happiness
COM 692Research
COM 799Dissertation
Spring 2017
Course NumberCourse Title
COM 494Special Topics
COM 499Individualized Instruction
COM 690Reading and Conference
COM 792Research
COM 799Dissertation
Fall 2016
Course NumberCourse Title
COM 382Classroom Apprenticeship
COM 499Individualized Instruction
COM 604Theory Construction in Comm
COM 690Reading and Conference
COM 691Seminar
COM 792Research
COM 799Dissertation
Summer 2016
Course NumberCourse Title
COM 692Research
COM 799Dissertation
Spring 2016
Course NumberCourse Title
COM 499Individualized Instruction
COM 609Adv Qual Research Meth Comm
COM 690Reading and Conference
COM 692Research
COM 792Research
COM 799Dissertation
Fall 2015
Course NumberCourse Title
COM 382Classroom Apprenticeship
COM 494Special Topics
COM 499Individualized Instruction
COM 604Theory Construction in Comm
COM 690Reading and Conference
COM 792Research
COM 799Dissertation
Summer 2015
Course NumberCourse Title
COM 452Communication of Happiness
COM 799Dissertation
Spring 2015
Course NumberCourse Title
COM 382Classroom Apprenticeship
COM 452Communication of Happiness
COM 494Special Topics
COM 690Reading and Conference
COM 792Research
COM 799Dissertation
Fall 2014
Course NumberCourse Title
COM 382Classroom Apprenticeship
COM 452Communication of Happiness
COM 604Theory Construction in Comm
COM 691Seminar
COM 692Research
COM 792Research
COM 799Dissertation
Summer 2014
Course NumberCourse Title
COM 792Research
COM 799Dissertation
Spring 2014
Course NumberCourse Title
COM 792Research
Fall 2013
Course NumberCourse Title
COM 792Research
COM 799Dissertation
Summer 2013
Course NumberCourse Title
COM 494Special Topics
Spring 2013
Course NumberCourse Title
COM 609Adv Qual Research Meth Comm
COM 792Research
COM 799Dissertation
Presentations
  • Tracy, S. J. The promise of talk for transforming work-life scripts. Presented at the National Communication Association, San Francisco (Nov 2010).
  • Tracy, S. J., & Wong, T. S. Can we be positive yet critical? Making a case for the study of positive emotion at work. Presented at the National Communication Association, San Fransisco (Nov 2010).
  • Tracy, S. J. An eight-point conceptualization of quality in qualitative research: Distinguishing mean practices from end goals in our work. Paper presented to the National Communication Association. San Francisco (Nov 2010).
  • Tracy, S. J. Endorsing Equity and Applauding Stay-at-Home Moms: How male voices on work-life reveal aversive sexism and flickers of transformation. National Center for Women & Information Technology (Nov 2010).
  • Tracy, S. J. Nightmares, Demons & Slaves: How communication research helps us "see", understand and combat workplace bullying. Keynote Speaker for James Madison University’s 32nd Annual Communication Studies Conference: Communi (Apr 2010).
  • Tracy, S. J. Endorsing Equity and Applauding Stay-at-Home Moms: How male voices on work-life reveal aversive sexism and flickers of transformation. The University of North Carolina-Charlotte Communication Studies and Organizational Science Program (Apr 2010).
  • Tracy, S. J. The criteria controversy: Why qualitative research is still judged by functionalist yardsticks, and what we can do about it. Qualitative Research in Management and Organization conference. Anderson School of Management, Unive (Apr 2010).
  • Tracy, S. J. Engaging scholarship through phronesis, white papers, media relations, and web presence. National Communication Association. Organizational communication preconference on engagement (Nov 2009).
  • LeGreco, M., & Tracy, S. Discourse tracing and the qualitative study of social change. Presented to the National Communication Association. Chicago, IL (Nov 2009).
  • Tracy, S. J. (2009). (Dialoging About) ‘Care as a Common Good'. Annual meeting of the Organization for the Study of Communication, Language and Gender, Los Angela (Oct 2009).
  • Tracy, S. J., & Rivera, K. D. Multiple and varied male voices: How male executive’s viewpoints on public work-life intersect with their roles and practices in the private sphere. Western States Communication Association, Mesa, AZ (Feb 2009).
  • Tracy, S. J. Panty-waisted, sound-bitten, limp-wristed, and mediated: The joys and challenges of workplace bullying as public scholarship. Western States Communication Association, Mesa, AZ (Feb 2009).
  • Tracy, S. J. "Don’t Eat The Paste" Paper for The sustainable self: Exploration of work/life wellness through individual, organizational, and social action. The annual meeting of the Western States Communication Association, Mesa, AZ (Feb 2009).
  • Tracy, S. J. & Rivera, K.D. "Body matters: How embracing our unconventional bodies is key to the ethnographic adventure" during the full-day ethnography preconference seminar: Performing Unconventional Identities. National Communication Association, San Diego, CA (Nov 2008).
  • Tracy, S. J. w/ Cliff Scott and Elizabeth Richard. "But what if the research questions really didn't come first?": The paradoxes and challenges of methodological conventions and interpretive qualitative research. National Communication Association. San Diego (Nov 2008).
  • Hess, J. A., & Tracy, S. J. Finding your first job: The job search and interviewing process: Getting the most from your graduate education in communication. National Communication Association. San Diego (Nov 2008).
  • Alberts, J, Tracy, Sarah, Trethewey, A, Montoya, Y, Riforgiate, S. Retheorizing Domestic Division of Labor. National Communication Association (Nov 2006).
  • Montoya, Y, Tracy, Sarah. Exploring the intersections of everyday practices and discourses of gender at work. International Communication Association - Dresden, Germany (Jun 2006).
  • Tracy, Sarah. Addressing burnout in correctional officers: A structural approach. Western States Communication Association, Palm Springs, CA (Feb 2006).
  • Tracy, Sarah. Theorizing future directions on work-life transition/balance research: Crystallizing frames for work-life. Western States Communication Association, Palm Springs, CA (Feb 2006).
  • Tracy, Sarah. Top four papers in organizational communication. Western States Communication Association, Palm Springs, CA (Feb 2006).
  • Trethewey, A, Tracy, Sarah, Alberts, J. Collaboration, community, and confidence. Presenter for panel workshop entitled "From Idea to Article". Western States Communication Association, Palm Springs, CA (Feb 2006).
  • Tracy, Sarah. Occuptional identity: What differentiates those who choose to work behind bars?. National Communication Association (Nov 2005).
  • Tracy, Sarah, Alberts, J. Why define myself as a low-status organizational victim?: The challenges of telling stories about workplace bullying. National Communication Association (Nov 2005).
  • Tracy, Sarah, Myers, K, Scott, C. Transforming complexity and absurdity to comedy and identity affirmation: A grounded multisite analysis of humor and organizational sensemaking. National Communication Association (Nov 2005).
  • Tracy, Sarah. Designing, teaching and managing the qualitative communication methods course. National Communication Association (Nov 2005).
  • Alberts, J, Lutgen-Sandvik, P, Tracy, Sarah. Escalated incivility: Analyzing workplace bullying as a communication phenomenon. International Communication Association (Jun 2005).
  • Tracy, Sarah. Finding the feeling of workplace bullying: A qualitative analysis of bully target narratives, drawings and metaphors. Fifth annual UC-Davis Conference on Qualitative Research (Mar 2005).
  • Lutgen-Sandvik, P, Tracy, Sarah, Alberts, J. Burned by bullying in the American workplace: A first time study of U.S. prevalence and delineation of bullying "degree". Western States Communication Association (Feb 2005).
  • Tracy, Sarah. Performing organizations, organizing performance: Negotiating a third space between performance studies and organizational communication. Western States Communication Association (Feb 2005).
  • Tracy, Sarah. Paradoxes of the humanized organization: Lessons learned from the qualitative study of correctional officers. National Communication Association (Nov 2004).
  • Tracy, Sarah, Lutgen-Sandvik, P, Alberts, J. Is it really that bad? Exploring the emotional pain of workplace bullying through target narratives, drawings and metaphors. National Communication Association (Nov 2004).
  • Lutgen-Sandvik, P, Tracy, Sarah, Alberts, J. Investigating bullying in the United States: A communicative approach. 4th International Conference on Bullying and Harassment in the Workplace (Jun 2004).
  • Tracy, Sarah. Moving beyond dissonance for understanding the discomfort of emotion labor: A qualitative analysis of correctional officers. Western States Communication Association (Feb 2004).
  • Tracy, Sarah. Myths or consequences: Widening the circle of the public work (life) or private (work) lives. Western States Communication Association (Feb 2004).
  • Tracy, Sarah, Scott, Clifton. Sexuality, masculinity and taint management among firefighters and correctional officers: Getting down and dirty with "America's heroes" and the "scum of law enforcement.". National Communication Association (Nov 2003).
  • Tracy, Sarah, Trethewey, A. Producing the real self--fake self dichotomy: A critical examination of organizational discourse and identity. International Communication Association (May 2003).
  • Tracy, Sarah. Getting into an organization to do research. Organizational communication. International Communication Association (May 2003).
  • Tracy, Sarah. Let's Talk About Sex: The Commodification and Organization of Sexualities. Western States Communication Association (Feb 2003).
  • Tracy, Sarah. Scholarship on stage: The researchers, artists and audiences of ethnotheatre. Western States Communication Association (Feb 2003).
  • Tibbles, P, Messman, S, Tracy, Sarah. An examination of how internet usage may enhance learning for two versions of the basic course: A live large-lecture and a television broadcast lecture. National Communication Association (Nov 2002).
  • Tracy, Sarah. Contradiction and paradox in a total institution of mistrust. National Communication Association (Nov 2002).
  • Tracy, Sarah. Emotion and correctional officers: A study of emotion norms, performances, and unintended consequences in a total institution. National Communication Association (Nov 2002).
  • Tracy, Sarah. Navigating the limits of a smile: A case analysis through creative analytic practice ethnography. National Communication Association (Nov 2002).
  • Tracy, Sarah, Myers, K, Scott, C. Humor as organizational sense-making: A qualitative multisite analysis of dirty workers. National Communication Association (Nov 2002).
  • Tracy, Sarah, Trethewey, A. Theorizing the Persistence of the "Real" Self: A Critical Examination of Organizational Discourse, Identity, and Power. National Communication Association (Nov 2002).
  • Tracy, Sarah. Managing fractured identities in total institutions: Intersections among societal stereotypes, organizational constructions and private understandings. Western States Communication Association (Feb 2002).
  • Sandvik, Pam, Alberts, Janet, Tracy, Sarah. The Communicative Nature of Workplace Bullying and Responses to Workplace Bullying. Organizational Communication Panel
  • Tracy, Sarah, Alberts, Janet, Rivera, Kendra. How to Bust the Office Bully. Spotlight Panel on Workplace Bullying
Professional Associations
National Communication Association (NCA) International Communication Association (ICA) Western States Communication Association (WSCA) Organization for the Study of Women and Language (OSCLG)
Service
  • University Career Women: Women’s Professional Development Conference., Speaker (2011 - Present)
  • Journal of Hospitality and Tourism Management, Ad Hoc Reviewer (2010 - Present)
  • PEO (Women's Philanthropic and Educational Organization), Speaker - Communicating compassion in our everyday lives (2010 - Present)
  • Arizona Work/Life Network Meeting, Speaker - An Overview of The Project for Wellness and Work-Life and its Projects (2010 - Present)
  • Women and Language, Editorial Board (2010 - Present)
  • Panel of "Ask an Expert." www.organizationalcommunication.org, Web Resource (2009 - Present)
  • Communication Theory, Editorial Board Member (2008 - Present)
  • Communication Theory, Editorial Board Member (2008 - Present)
  • International Journal of Management Studies & Research, Editorial Board Member (2008 - Present)
  • Human Relations, Editorial Board Member (2007 - Present)
  • Human Relations, Editorial Board Member (2007 - Present)
  • The Hugh Downs School of Human Communication, Director, The Project for Wellness and Work-Life (2007 - Present)
  • The Hugh Downs School of Human Communication, Director, Interdisciplinary Doctoral Prlgram (2007 - Present)
  • The Hugh Downs School of Human Communication, Director, The Project for Wellness and Work-Life (2007 - Present)
  • The Hugh Downs School of Human Communication, Director, Interdisciplinary Doctoral Prlgram (2007 - Present)
  • Western Journal of Communication, Associate Editor (2006 - Present)
  • Western Journal of Communication, Associate Editor (2006 - Present)
  • ASU Speakers Association, Media Resource (2005 - Present)
  • ASU Speakers Association, Media Resource (2005 - Present)
  • ASU Speakers Association, Media Resource (2005 - Present)
  • Communication Monographs, Ad Hoc Reviewer (2005 - Present)
  • Communication Yearbook, Ad Hoc Reviewer (2005 - Present)
  • Electronic Journal of Communication, Ad Hoc Reviewer (2005 - Present)
  • Journal of Family Communication, Ad Hoc Reviewer (2005 - Present)
  • Women's Studies in Communication, Ad Hoc Reviewer (2005 - Present)
  • National Communication Association, Respondent, Organizational Communication Paper Panel (2004 - Present)
  • Prentice Hall Publishers, Book Reviewer (2004 - Present)
  • Hugh Downs School of Human Communication, Brown Bag Presentation (2004 - Present)
  • Journal of Management Studies, Ad Hoc Reviewer (2004 - Present)
  • PEO women's philantropic and educational organization, Scholarship Ways & Means Chair (2004 - Present)
  • PEO women's philantropic and educational organization, Invited Presentation: Men are from Mars, Women are from Venus -- NOT! (2004 - Present)
  • Social Problems, Ad Hoc Reviewer (2004 - Present)
  • Communication Department; University of Utah-Salt Lake, Invited Scholarly Lecture (2004 - Present)
  • Communication Dept; Unversity of Texas - Austin, Invited Scholarly Lecture (2004 - Present)
  • Nuevo Dia Southwest Organizational Communication Conference, Paper reader and respondent (2004 - Present)
  • Financial Administrative Credit Services Group, Invited Presentation: Communication and gender in the workplace (2004 - Present)
  • Communication Research Reports, Editorial Board Member (2004 - Present)
  • Human Relations, Ad Hoc Reviewer (2003 - Present)
  • College of Public Programs Graduation, Reader (2003 - Present)
  • International Communication Association, Chair, For Two Organizational Communication Panels (2003 - Present)
  • International Communication Association, Respondent, Organizational Commuication Panel (2003 - Present)
  • Southern Communication Journal, Ad Hoc Reviewer (2003 - Present)
  • Communication Dept; University of Nevada-Las Vegas, Invited Scholarly Lecture (2003 - Present)
  • Western States Communication Association, Respondent, Organizational Communication Panel (2003 - Present)
  • Phoenix Rotary Club, Invited Presentation: Gender (mis)communication (2003 - Present)
  • Department of Aerospace Science. Metropolitan State College of Denver, Invited Scholarly Lecture (2002 - Present)
  • Hugh Downs School of Human Communication, Brown Bag Presenter (2002 - Present)
  • Desert Botanical Gardens Docent Group, Invited Presentation: Public speaking 101 (2002 - Present)
  • Florence Community Library "Corrections Series", Invited Presentation: Correctional officer burnout (2002 - Present)
  • Management Communication Quarterly, Editorial Board Member (2002 - Present)
  • National Communication Association, Reviewer / Referee (2002 - Present)
  • Wadsworth Publishing, Book Reviewer (2002 - Present)
  • UNITE Educational Software Annual Convention, Invited Presentation: How to be a good presenter (2002 - Present)
  • Western States Communication Association, Chair, designer or Organizational Communication Panel (2002 - Present)
  • Communication Studies, Editorial Board Member (2002 - Present)
  • International Communication Association, Competitive Paper Reviewer - Organizational Communication (2002 - Present)
  • International Communication Association, Newsletter article contributor (2002 - Present)
  • Journal of Applied Communication Research, Ad Hoc Reviewer (2002 - Present)
  • Management Communication Quarterly, Editorial Board Member (2002 - Present)
  • Management Communication Quarterly, Editorial Board Member (2002 - Present)
  • Western Journal of Communication, Ad Hoc Reviewer (2002 - Present)
  • National Communication Association, Organizational Communication Division, Top Book Award, Reviewer - Top Book Award (2011 - 2011)
  • Western States Communication Association, Organizational Communication Interest Group;, Paper Reviewer (2010 - 2010)
  • Corporate Communications, Southern Methodist University., External Tenure Reviewer (2010 - 2010)
  • Third-Year Personnel Review Committee - Heather Canary, External Committee Member (2009 - 2009)
  • Human Relations, Editorial Board Member (2007 - 2009)
  • Alpha Delta Pi Sorority – Gamma Rho, Arizona State University, Faculty Advisor (2006 - 2009)
  • The Project for Wellness and Work-Life, Coordinator of Guest Presentation by Marcy Karin, Associate Clinical Professor of Law and Director of the Work-Life Policy Unit, Civil Justice Clinic Sandra Day O’ Connor College of Law at ASU (2009 - 2009)
  • National Communication Association Applied Communication Division, Article of the Year Award External Referee (2009 - 2009)
  • School of Social and Family Dynamics, Presented to "The Lives of Girls and Boys Initiative on Gender Development and Relationships," (2009 - 2009)
  • Analysing Qualitative Data. Harding, J. Sage. 2009, External Book Reviewer (2009 - 2009)
  • Girls On The Run. http://www.girlsontherun.org/, Coach, mentor and small group facilitator, (2007 - 2009)
  • ASU Graduate Student and Professional Association’s Graduate Student Appreciation Week, Presenter on Cultivating Compassion in the Academy: Communicating joy, social support, compassion and gratitude in grad school (2009 - 2009)
  • Hugh Downs School Colloquium Series, Presenter on "How to Write a White Paper" (2009 - 2009)
  • The Project for Wellness and Work-Life, Coordinator of Guest Presentation by Ms. Tevis Gale, Founder, Balance Integration Corporation (2009 - 2009)
  • ASU College of Liberal Arts and Sciences staff leadership council meeting, Presenter on "Workplace Bullying: What it looks like and how to fight it" (2009 - 2009)
  • The Project for Wellness and Work-Life, Coordinator of Guest Presentation by Dr. Karen Myers, University of California Santa Barbara (2009 - 2009)
  • Western Journal of Communication, Editorial Board (2006 - 2008)
  • Academic Integrity Academic Integrity Committee, Member (2008 - 2008)
  • Alliance Counseling of Arizona, Women’s Empowerment Group, Presenter/Facilitator: Making sense of your identity after surviving workplace bullying (2008 - 2008)
  • Organizational Communication Interest Group, Chair & Program Planner (2006 - 2007)
  • Management Communication Quarterly, Editorial Board Member (2002 - 2007)
  • Alpha Delta Pi Sorority, Faculty Advisor (2006 - 2007)
  • Doctoral Committee - Faculty Executive Committee, Member (2005 - 2007)
  • Communication Research Reports, Editorial Board Member (2004 - 2007)
  • Western States Communication Asociation, Chair & Program Planner, Organizational Communication Interest Group (2006 - 2007)
  • Girls On The Run, Coach, mentor and small group facilitator (2006 - 2006)
  • Communication Monographs, Ad Hoc Reviewer (2006 - 2006)
  • International Journal of Work Organisation and Emotion, Reviewer (2006 - 2006)
  • PEO International - Chapter CZ, Scholarship and Ways & Means Chair (2006 - 2006)
  • The Project for Wellness and Work-Life - Strategic Initiative for Hugh Downs School of Human Commun, Director (2005 - 2006)
  • Doctoral Committee of Faculty, Member of Ad Hoc committee on graduate methods curriculum development (2005 - 2006)
  • Organizational Communication Interest Group, WSCA, Vice-Chair (2005 - 2006)
  • Personnel Committee - The Hugh Downs School of Human Communication, Member (2003 - 2006)
  • Communication Studies, Editorial Board Member (2002 - 2006)
  • Western States Communication Asociation, Vice-Chair-Elect, Organizational Communication Division (2005 - 2006)
  • 2nd Annual Nuevo Dia Southwest Organizational Communication Conference, Program Planner / Scholarship Chair (2004 - 2005)
  • Westminster Village Retirement Community, Invited Presentation - Navigating the Backstage of a Cruise Ship (2005 - 2005)
  • Ethnography Division - National Communication Association, Awards Committee (2004 - 2005)
  • National Communication Association, Secretary, Organizational Communication Division (2003 - 2005)
  • The Hugh Downs School of Human Communication, Personnel Committee Member (2003 - 2005)
  • International Communication Association, Panel Chair (2005 - 2005)
  • PEO International, Invited Presentation: Workplace bullying: What does it feel like? (2005 - 2005)
  • Intergroup Relations, Office of the Executive Vice President and Provost, Presenter - "Faculty Cross Talks" (2005 - 2005)
  • Western States Communication Association, Panel Chair (2005 - 2005)
  • Communication Monographs, Ad Hoc Reviewer (2004)
  • The Hugh Downs School of Human Communication, Distance Learning Technology Representative (2004)
  • The Hugh Downs School of Human Communication, Undergraduate Committee Member (2002 - 2004)
  • ASU Faculty Ambassador Program, Member and Presenter to Saguaro High School (2002 - 2003)
  • International Communication Association, Member, Student Affairs Committee (2002 - 2003)
  • Information Technologies Advisory Committee, College of Public Programs Representative (2001 - 2003)
  • Western States Communication Association, Secretary, Organizational Communication Division (2002 - 2003)
Expertise Areas
Interpersonal Communication
Organizational Communication
Work-life Issues
Qualitative Research Methods