Benjamin B. M. Shao is the Associate Dean for Asia-Pacific Programs and Initiatives, Professor of Information Systems, and the Co-Director of the Digital Society Initiative. His research areas cover IT impacts, data analytics, digital platforms, IS security, healthcare IT, and IS/OM interface. He has published in leading journals and proceedings by associations AIS, ACM, IEEE, INFORMS, and POMS. His research was mentioned in media outlets such as The Wall Street Journal, Harvard Business Review, The Arizona Republic, and National Public Radio. Professor Shao received several teaching awards at ASU, including the Outstanding Graduate Teaching Award of the W. P. Carey School of Business, the Outstanding Teaching Award for Department of Information Systems Masters Programs, the DISC Professor of the Year Award for Excellent Teaching, and the John W. Teets Outstanding Teaching Award. He has served or is currently serving on the editorial boards of several academic journals, including Journal of the Association for Information Systems, Decision Support Systems, Information & Management, and the special issues of MIS Quarterly and Information Systems Research, among others. Dr. Shao has consulted with and received research grants from companies and agencies including Honeywell, Ports America, CAPS Research, IARPA, Kairos Research, AHA/HRET, Research Triangle Institute, National Governors Association, and Arizona Department of Health Services.
Education
Ph.D., Management Information Systems, State University of New York at Buffalo, 2000
M.S., Information Management, National Chiao Tung University, 1991
B.S., Computer and Information Science, National Chiao Tung University, 1989
Professor Shao's current research interests include IT impacts, digital platforms, data analytics, ICT services, IS security, healthcare IT, and IS/OM interface.
Current Projects
Shao, B.B.M., Lin, W.T., Tsai, J.Y., and Li, Z., “Productivity, Innovation and Catch-up of the Telecommunications Industries: A Stochastic Frontier Analysis."
Ware, T., T.S. Raghu, and Shao, B.B.M., “How a Country’s Socio-Economic and Political Environments Influence AI Perception."
Tsai, J.Y., Raghu, T.S., and Shao, B.B.M., "Partnership vs. Best-of-Breed: An Empirical Study of Information Technology Sourcing for E-Retailers."
Fiechter, J.L., Minnery, B., Choi, T., Handfield, R., Shao, B.B.M., Widmer, C., Juvina, I., and Steyvers, M., “A Crowd-sourced Approach to Identifying Critical Suppliers in Extended Supply Networks.”
Publications
Representative Publications
Kao, T.W., Zhang, L., Shao, B.B.M., and Choi, T. (2024). “Social Ties among Fundraisers and Crowdfunding Performance: The Impact of Tie Strength and Network Closure," Journal of Management Information Systems 41(1), pp. 111-145.
Chou, Y.C. and Shao, B.B.M. (2023). "An Empirical Study of Information Technology Capabilities to Enable Value Chain Activities and Interfaces," Information Systems Frontiers 25(4), pp. 1533-1547.
Liang, C., Hong, Y., Chen, P., and Shao, B.B.M. (2022). "The Screening Role of Design Parameters for Service Procurement Auctions in Online Service Outsourcing Platforms," Information Systems Research 33(4), pp. 1324-1343.
Shao, B.B.M., St. Louis, R., Corral, K., and Li, Z. (2022). "Best Practices for Leveraging Data Analytics in Procurement," MIS Quarterly Executive 21(2), pp. 131-142.
Hong, Y.K. and Shao, B.B.M. (2021). “On Factors that Moderate the Effect of Buyer-Supplier Experience on E-Procurement Platforms,” Production and Operations Management 30(4), pp. 1034-1051.
Li, Z., Shao, B.B.M., and Goul, M. (2021). “A Model of Two-Zoned Network for Platform Competition,” Decision Support Systems 146(1), 113547, pp. 1-13.
Chou, Y.C. and Shao, B.B.M. (2021). “Adoption and Performance of Mobile Sales Channel for e-Retailers: Fit with m-Retail Characteristics and Dependency on e-Retailing,” Information Systems Frontiers 23(3), pp. 681-694.
Shao, B.B.M., Shi, Z.M., Choi, T., and Chae, S. (2018). “A Data-Analytics Approach to Identifying Hidden Critical Suppliers in Supply Networks: Development of Nexus Supplier Index,” Decision Support Systems 114(1), pp. 37-48.
Lee, G.W., Shao, B.B.M., and Vinze, A. (2018). "The Role of ICT as a Double-Edged Sword in Fostering Societal Transformations," Journal of the Association for Information Systems 19(3), pp. 209-246.
Shao, B.B.M., Lin, W.T., and Tsai, J.Y. (2017). "An Empirical Study of the Telecommunications Service Industries Using Productivity Decomposition," IEEE Transactions on Engineering Management 64(4), pp. 437-449.
Cazier, J.A., Shao, B.B.M., and St. Louis, R.D. (2017). "Value Congruence, Trust, and Their Effects on Purchase Intention and Reservation Price," ACM Transactions on Management Information Systems 8(4), Article 13, pp. 1-28.
Kao, T.W., Simpson, N.C., Shao, B.B.M., and Lin, W.T. (2017). “Relating Supply Network Structure to Productive Efficiency: A Multi-Stage Empirical Investigation,” European Journal of Operational Research 259(2), pp. 469-485.
Lin, W.T., Chen, Y.H., and Shao, B.B.M. (2015). “Assessing the Business Values of Information Technology and e-Commerce Independently and Jointly," European Journal of Operational Research 245(3), pp. 815-827.
Chou, Y.C. and Shao, B.B.M. (2014). “Total Factor Productivity Growth in Information Technology Services Industries: A Multi-Theoretical Perspective,” Decision Support Systems 62(1), pp. 106-118.
Shao, B.B.M., Yin, P.Y., and Chen, A.N.K. (2014). “Organizing Knowledge Workforce for Specified Iterative Software Development Tasks,” Decision Support Systems 59(1), pp. 15-27.
Tsai, J.Y., Raghu, T.S., and Shao, B.B.M. (2013). “Information Systems and Technology Sourcing Strategies of E-Retailers for Value Chain Enablement,” Journal of Operations Management 31(6), pp. 345-362.
Chou, Y.C., Shao, B.B.M., and Lin, W.T. (2012). “Performance Evaluation of Production of IT Capital Goods across OECD Countries: A Stochastic Frontier Approach to Malmquist Index,” Decision Support Systems 54(1), pp. 173-184.
Furukawa, M., Raghu, T.S., and Shao, B.B.M. (2011). “Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from the National Database of Nursing Quality Indicators,” Medical Care Research and Review 68(3), pp. 311-331.
Furukawa, M., Raghu, T.S., and Shao, B.B.M. (2010). "Electronic Medical Records and Cost Efficiency in Hospital Medical-Surgical Units,” Inquiry 47(2), pp. 110-123.
Furukawa, M., Raghu, T.S., and Shao, B.B.M. (2010). “Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from California Hospitals, 1998-2007,” Health Services Research 45(4), pp. 941-962.
Keith, M., Shao, B.B.M., and Steinbart, P. (2009). "A Behavioral Analysis of Passphrase Design and Effectiveness," Journal of the Association for Information Systems 10(2), pp. 63-89.
Shao, B.B.M. and David, J.S. (2007). "The Impact of Offshore Outsourcing on IT Workers in Developed Countries," Communications of the ACM 50(2), pp. 89-94 (reprinted in IT Management Select 13(3), pp. 10-17, 2007).
Vroblefski, M., Chen, A.N.K., Shao, B.B.M., and Swinarski, M. (2007). "Managing User Relationships in Hierarchies for Information System Security," Decision Support Systems 43(2), pp. 408-419.
Shao, B.B.M. and Rao, H.R. (2006). "A Parallel Hypercube Algorithm for Discrete Resource Allocation Problems," IEEE Transactions on Systems, Man, and Cybernetics - Part A 36(1), pp. 233-242.
Shao, B.B.M. (2005). "Optimal Redundancy Allocation for Information Technology Disaster Recovery in the Network Economy," IEEE Transactions on Dependable and Secure Computing 2(3), pp. 262-267.
Chen, A.N.K., Hwang, Y., and Shao, B.B.M. (2005). “Measurement and Sources of Overall and Input Inefficiency: Evidences and Implications in Hospital Services,” European Journal of Operational Research 161(2), pp. 447-468.
Huizingh Outstanding Graudate Teaching Award for W. P. Carey School of Business, Arizona State University, 2017-2018.
Outstanding Teaching Award for Department of Information Systems Masters Programs, W. P. Carey School of Business, Arizona State University, 2015-2016
The DISC Professor of the Year Award for Excellent Teaching, W. P. Carey School of Business, Arizona State University, 2002-2003, 2004-2005
Recognition for Undergraduate Teaching by the Department of Information Systems Club, W. P. Carey School of Business, Arizona State University, 2000-2001
Finalist for the John W. Teets Outstanding Teaching Award of the Business School Council, Arizona State University, 2000-2001, 2002-2003
Finalist for the Outstanding Graduate Teaching Award of the W. P. Carey School of Business, Arizona State University, 2014
Editorships
Professional Leadership Senior Editor: Decision Support Systems; Associate Editor: Journal of the Association for Information Systems (2009-2012), MIS Quarterly Special Issue on "Information System Security in a Digital Economy," Information Systems Research Special Issue on "Humans, Algorithms, and Augmented Intelligence," European Journal of Information Systems Special Issue on "Information Security and Privacy in Organizations," Information & Management, Information Technology & Management, Pacific Asia Journal of the Association for Information Systems, Electronic Commerce Research and Applications, International Journal of Business Intelligence Research, International Journal of Applied Metaheuristic Computing. Ad Hoc Reviewer: MIS Quarterly, Information Systems Research, Management Science, Journal of Management Information Systems, Journal of the Association for Information Systems, IEEE Transactions, ACM Transactions, Communications of the ACM
Work History
Corporate and Public Sector Leadership Second Lieutenant Comptroller, National Defense Medical Center, 1991-1993