supervising staff who provide desktop support for Windows and Macintosh Operating Systems in the ASU Academic Computing Environment
considerable technical expertise with computer and multimedia hardware and software support including one-on-one and group training and troubleshooting
strong customer service skills;
staff hiring, supervision, training, evaluation, and development
budgeting and creating reports related to financial affairs;
Supervisory Academy graduate with experience applying the skills taught in that program.
particularly adept at learning new technologies, implementing them, teaching others, and devising methods of dissemination to wider audiences.
extracurricular activities have included the organization of a large convention which involved logistical and staff management for an event attended by over 1,000 out-of-town guests.
basic web design skills including hand coding and use of Dreamweaver.
excellent technical and creative writing skills, including the ability to write advertising copy and translate difficult technical jargon into material that is accessible to non-technical users.
strong ability to develop an overview of difficult situations and find useful data and other information
excellent ability to organize data into reports, especially using graphics to represent large number sets and charts and tables to help illustrate trends and describe scenarios.
excellent speaking, writing and teaching, skills.
comfortable speaking/teaching/performing in front of people, good sense of humor, relate well with audience, and enjoy doing this.
square dance calling, which encompases many of the skills listed above
Experience:
University education
1981-83 ASU, General Studies: 21 credits earned
2006: ASU Supervisory Academy Graduate
Positions held
6/05 – Present, ASU, TECHNOLOGY SUPPORT ANALYST, Senior (Classroom Support)
11/03 – 5/05, ASU, TECHNOLOGY SUPPORT ANALYST (Classroom Support)
8/99 - Present, Convention Planners, Inc., DIRECTOR OF LOGISTICS AND STAFFING for an Arizona Non-Profit Organization
10/01 – 11/03, ASU, COMPUTING SITE OPERATOR SUPERVISOR (Computing Sites)
1/99 – 10/01, ASU, TECHNOLOGY SUPPORT ANALYST ASSISTANT (Computing Sites>
8/88 - 12/98, Mesa USD, AUDIO VISUAL & TECHNOLOGY SPECIALIST
11/84 - 6/88, Mesa USD, SECRETARY TO THE ASSISTANT PRINCIPAL
1/84 - 11/84, Mesa USD, AUDIO VISUAL DEPARTMENT CLERK
ASU Job Title: Technology Support Analyst SeniorReal Job Title: CSTO Supervisor of East Campus Classroom Support, CPS and ARS main contactsArea: Office of Classroom Management, Classroom Support and Technology OperationsSupervisor/Manager: Sandra Johnson
Project Assignments:
Training, support and implementation of Student Response Systems hardware and software.
Liaison between working group (CSTO & CPTI) and ARS System manager
Job Responsibilities:
Support and supervise CSTO East Team of 3 full-time staff, provide backup support for other teams
Training, installation, record keeping, troubleshooting, and vendor communications for CPS hardware and software
Initiate orders for technology and classroom equipment and expendable supplies for the East Team.
A Week in the Life:
Communications
handle all new incoming and any needed outgoing communications regarding Projects & Job Responsibilities
Initiate communication between myself and team members to share pertinent information about things going on in the classrooms we support.
Staff & Support Office Supervision and Development
Visit support offices and staff several times each day,
Conduct interviews to determine what's going on, what problems exist, who is doing what tasks, etc.
Solve problems, order supplies, reassign tasks, request follow-up communications
Customer Service/Support
Visit several classes per week to observe instructors using CPS, or just using the technology/multimedia equipment in the classrooms
During these visits: Identify any problems or questions raised during these visits and address them as needed
Respond to Customer Support and Training calls as needed, usually without warning or scheduling
Teach
Conduct group and one-on-one training session for instructors using or considering using CPS
Conduct training sessions (usually one-on-one) for instructors planning to use multimedia/technology equipment installed in classrooms.
Monitor the department's use of ARS
Run weekly report to find aged requests with no activity
ask individuals to update or close their aged requests
interface with ARS System Administrator as needed to request changes to the system
Attend meetings
Including but not limited to weekly or semi-weekly: OCM/NTSM, Equipment Upgrades, Problem/Change Management, 1:1 and group meetings with staff, Classroom Technology Upgrades,