Jeffrey Kassing earned his Ph.D. from Kent State University with an emphasis in organizational communication in 1997. He came to ASU in 1998 after spending one cold winter teaching at St. Cloud State University in Minnesota.
Dr. Kassing teaches graduate and undergraduate courses in organizational, applied, and sport communication. He also has developed an international exchange courses that take students to the United Kingdom and Spain.
Dr. Kassing's primary line of research concerns how employees express dissent about organizational policies and practices. As part of his dissertation research he developed the Organizational Dissent Scale (Kassing, 1998), which measures the degree to which people express dissent to management, to coworkers, and to family and friends outside of work. He has continued to research in this area over the past two decades and his work now consists of numerous publications on the subject, including his book “Dissent in Organizations” (Polity, 2011).
In addition, Dr. Kassing explores various aspects of communication within the context of sport. He has conducted research that examines communication between coaches and athletes, parents and youth athletes, and fans and athletes. In an ongoing series of studies Dr. Kassing has examined athletes and fans use of social media (e.g., blogs, Twitter). His current project is an edited book with colleague Dr. Lindsey Mean that examines the U.S.-Mexico soccer rivalry (forthcoming in 2017 from Palgrave).
Dr. Kassing's research has been published in Management Communication Quarterly, Communication Quarterly, Communication Studies, The Journal of Business Communication, The Western Journal of Communication, American Behavioral Scientist, Communication Yearbook, The International Journal of Sports Communication, Journal of Sport & Social Issues, Communication and Sport, Communication Research Reports, and Communication Reports. In addition he has authored or co-authored chapters in some of the discipline's leading handbooks (e.g., The Handbook of Organizational Communication and The Handbook of Sport Communication).
Dr. Kassing is also the co-author along with Dr. Vince Waldron of the book "Managing Risk in Communication Encounters: Strategies for the Workplace." The book explores how people deal with risky issues at work like expressing dissent, venting emotion, and sharing negative feedback as well as how people deal with such issues a difficult teammates, organizational romance, and workplace bullying. The Organizational Communication Division of the National Communication Association selected the text as the Book of the Year in 2010.