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Raghu Santanam

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Department Chair/McCord Chair in Business/Professor
Faculty w/Admin Appointment, TEMPE Campus, Mailcode 4606
Lincoln Fellow
Faculty, TEMPE Campus, Mailcode 4906
Biography

Raghu Santanam joined the W. P. Carey School of Business as an assistant professor of information systems in 1998.

Santanam’s research has focused on the impacts of technology and technology strategies on businesses, society, and consumers. His research areas of interest include, health information technology, digital platforms and markets, services and business process design, and information assurance. His research on digital platforms has explored emerging business strategies, consumer preferences, and trends in software markets and platforms. Santanam is an active researcher in the health information technology area and has published scholarly articles on electronic medical records impacts on hospitals, personal health records adoption by consumers, and technology-based decision support for public health. His work has been published in leading peer-reviewed journals, including Management Science, Information Systems Research, Journal of Management Information Systems, Journal of the Association for Information Systems, and Decision Support Systems.

Before joining W. P. Carey, Santanam was an instructor of management at the State University of New York at Buffalo. He received his bachelor’s degree in electronics and communications from the National Institute of Engineering, his master’s degree in industrial management from the Indian Institute of Technology, and a second master’s degree and PhD from the State University of New York at Buffalo.

He currently serves on the editorial boards of premier journals and has served as an advisory editor of the Elsevier series on Handbooks in Information Systems. He has been commended for his contributions to academia, most recently winning the 2012 Outstanding Teaching Award – MBA and Graduate Business. He was named chair of the Department of Information Systems in 2015. 

Education

PhD — Management Information Systems, State University of New York, Buffalo.

Master’s — Computer Science, State University of New York, Buffalo

Master's — Industrial Management, Indian Institute of Technology, Madras.

Bachelor’s — Electronics and Communications Engineering, University of Mysore.

Research Interests
  • Mobile Platforms
  • AI, Gig economy and Future of Work
  • Health Information Technology
  • Business Analytics
  • Information Assurance.
Publications

1.Irfan E. Kanat, Kevin Hong, T. S. Raghu, Surviving and Thriving in Online Labor Markets: A Geo-economic Perspective. Information Systems Research (forthcoming).

2.Machado, F., Sainam, P., Raghu T. S., Sinha, R. K., “Software Piracy in the Presence of Open Source Alternatives.” Journal of the Association for Information Systems, 2017, 18(1), 1.

3.Choi, B., Raghu, T. S., Vinze, A., Dooley, K., “The effects of task characteristics on user involvement in consortium-based e-business standards development.” Information Systems Frontier (Forthcoming).

4.Haider A., Tyson, M., Raghu, T. S., Humphreys, M., “The informed Patient: An Analysis of Information Seeking Behavior and Surgical Outcomes Among Men with Benign Prostatic Hyperplasia.” American Journal of Men’s Health Vol 11(1), 2017, pp. 147-153.

5.Schwartz, A. J., Fraser, J. F., Shannon, A., Jackson, N., Raghu, T. S., “Patient Perception of Value in Bundled Payments for Total Joint Arthroplasty,” The Journal of Arthoplasty, 2016, 31(12), 2696-2699. 

6.Baird, A., Miller C., Raghu, T. S., Sinha, R. K., “Product Line Extension in Consumer Software Markets in the Presence of Free Alternatives.” Information Systems Research, 2016, 27(2):282-301.

7.Freeze, R., Raghu, T. S., Vinze, A., “Living with Multiple Sclerosis: Lifestyle Decisions Based on Patient Historical Data,” Annals of Information Systems, Vol 19, 2016, 51-71.

8.Lisa N. Kransdorf, Raghu T. S., Juliana M. Kling, David Paru, Suneela Vegunta, Jo Knatz, Allan Markus, Keith A. Frey, Yu-Hui Chang, Anita P. Mayer, Julia A. Files. “Reproductive Life Planning: A Cross-Sectional Study of What College Students Know and Believe” Maternal and Child Health Journal 2016, 20(6), 1161-1169.

9.Kenney, A. S., Yiannias, J. A., Raghu, T. S., David, P. S., Chang, Y. H. H., & Greig, H. E. Measures of satisfaction for providers and patients using same day teledermoscopy consultation. International journal of dermatology, 2016, 55(7), 781-785.

10.Miranda, R., Glenn, S., Leighton, J. A., Pasha, S., Gurudu, S., Teaford, H., Mertz, L., Lee, H., Johnson, M., Raghu, T. S., “Using Hybrid Change Strategies to Improve Patient Experience in Outpatient Specialty Care.” Journal of Healthcare Management, 2015, 60(5), pp. 363-376.

11.T. S. Raghu, Keith Frey, Yu-Hui Chang, Meng-Ru Cheng, M.S., Sharon Freimund, Asha Patel, “Using secure messaging to update medications list in ambulatory care setting.” International Journal of Medical Informatics, 2015, 84(10), 754-762.

12.Baird, A., Raghu T. S., “Associating consumer perceived value with business models for digital services.” European Journal of Information Systems 2015, 24(1), pp. 4–22.

13.Lee, G., Raghu, T. S., “Determinants of Mobile Apps Success: Evidence from App Store Market.” Journal of Management Information Systems, 31(2) Fall 2014, Pages 133-169.

14.Baird, A., Raghu T. S., North, F., Edwards, F., “When traditionally inseparable services are separated by technology: the case of
patient portal features offered by primary care providers,” Health Systems, 2014 3(2), 143–158.

15.Tsai, J., Raghu, T. S., Shao, B., “Information Systems and Technology Sourcing Strategies of  E-retailers for Value Chain Enablement.” Journal of Operations Management, 31(6), September 2013, Pages 345–362.

16.Spaulding, T. J., & Raghu, T. S. Impact of CPOE Usage on Medication Management Process Costs and Quality Outcomes. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, August 2013, 50(3), 229-247.

Research Activity
Fall 2017
Course NumberCourse Title
CIS 484Internship
CIS 493Honors Thesis
CSE 590Reading and Conference
CIS 790Reading and Conference
CIS 792Research
CIS 795Continuing Registration
CIS 799Dissertation
Summer 2017
Course NumberCourse Title
CIS 484Internship
CIS 790Reading and Conference
CIS 792Research
CIS 795Continuing Registration
CIS 799Dissertation
Spring 2017
Course NumberCourse Title
CIS 484Internship
CIS 493Honors Thesis
CIS 499Individualized Instruction
CIS 790Reading and Conference
CIS 791Seminar
CIS 792Research
CIS 795Continuing Registration
CIS 799Dissertation
Fall 2016
Course NumberCourse Title
CIS 484Internship
CIS 493Honors Thesis
CIS 590Reading and Conference
CSE 590Reading and Conference
CIS 595Continuing Registration
CIS 790Reading and Conference
CIS 792Research
CIS 795Continuing Registration
CIS 799Dissertation
Summer 2016
Course NumberCourse Title
CIS 484Internship
CIS 790Reading and Conference
CIS 792Research
CIS 795Continuing Registration
CIS 799Dissertation
Spring 2016
Course NumberCourse Title
CIS 484Internship
CIS 493Honors Thesis
CIS 499Individualized Instruction
CIS 790Reading and Conference
CIS 792Research
CIS 795Continuing Registration
CIS 799Dissertation
Fall 2015
Course NumberCourse Title
CIS 484Internship
CIS 493Honors Thesis
CIS 590Reading and Conference
CSE 590Reading and Conference
CIS 595Continuing Registration
CIS 790Reading and Conference
CIS 792Research
CIS 795Continuing Registration
CIS 799Dissertation
Summer 2015
Course NumberCourse Title
CIS 484Internship
CIS 790Reading and Conference
CIS 792Research
CIS 799Dissertation
Spring 2015
Course NumberCourse Title
CIS 593Applied Project
Fall 2014
Course NumberCourse Title
CSE 590Reading and Conference
CIS 591Seminar
CIS 791Seminar
Spring 2014
Course NumberCourse Title
CIS 593Applied Project
CIS 799Dissertation
Fall 2013
Course NumberCourse Title
CSE 590Reading and Conference
Summer 2013
Course NumberCourse Title
CSE 590Reading and Conference
Honors / Awards
  • McCord Chair in Business, 2016-Present
  • Dean's Council 100 Distinguished Scholar, 2015-2016
  • Outstanding Professor of Doctoral Programs Award, W. P. Carey School of Business, 2014
  • Outstanding Teaching Award — MBA and Graduate Business, W. P. Carey School of Business, 2012
  • Associate Editor of the Year Award, Information Systems Research, 2011
  • Dean's Award for Excellence Summer Grant Program, 2010-2014
  • Faculty Research Award, IBM Research, 2007
  • Faculty Research Award, IBM Research, 2006
  • Faculty Research Award, IBM Research, 2005
  • DISC Club Teaching Excellence Award, 2000
  • Woodburn Fellow, State University of New York at Buffalo, 1994-1998
  • Outstanding Acheivement Award, State University of New York at Buffalo, 1998
  • Founder's Day Award, National Institute of Engineering
  • National Merit Scholarship Award in India, 1986
  • National Merit Scholarship Award in India, 1984

 

Editorships

Senior Editor

Information Systems Research, 2017-Present

Decision Support Systems, 2014-Present

Associate Editor

  • Information Systems Research, 2005-2011
  • Decision Support Systems, 2006-2014
  • Information Systems Frontier, 2009-Present
  • MIS Quarterly, Special Issue
  • Journal of Electronic Commerce Research, 2005-Present

 

 

Work History

2016 - McCord Chair in Business 2015 - Chair, Department of Information Systems, Arizona State University 2012 - Visiting Scientist, Mayo Clinic, Arizona 2011 - Professor, Arizona State University 2010 – 2014 Director, MSIM Program, Arizona State University 2005 - 2011 Associate Professor, Arizona State University 2004- 2007 Director of Research, Center for Advancing Business through Information Technology (CABIT), Arizona State University 1998-2005 Assistant Professor, Arizona State University 1993-1994 Associate Consultant: Citicorp, Bangalore, India. 1990-1992 Systems Engineer: Wipro Systems Ltd., Bangalore, India.

Consulting
  • Ports America
  • Picmonic
  • Blue Cross Blue Shield of Arizona
  • Maricopa County Department of Public Health
  • Intel Corp.
Industry Positions

Associate Consultant: Citicorp

Systems Engineer: Wipro Systems Ltd.