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Claire McWilliams

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Instructor
Faculty, DTPHX Campus, Mailcode 4020
Biography

Claire McWilliams is a tourism development and management and hospitality instructor in the School of Community Resources and Development at Arizona State University. She has a bachelor's degree in hotel and restaurant management and a master's degree in educational leadership from Northern Arizona University. She has a doctorate with an emphasis in industrial and organizational psychology from Grand Canyon University. Her research focused on the psychological impact of exposure to negative customer behavior on frontline customer service providers in the hospitality/tourism industry. 

McWilliams worked as a manager and trainer for Doubletree Hotels Corporation before entering the field of education. She created and taught within the hospitality program at Fountain Hills High School in coordination with local colleges and industry partners. McWilliams led students on international service trips to study culture and sustainability and partnered with local communities in Uganda, St. Lucia, El Salvador and Costa Rica.

McWilliams transitioned into full-time instruction at ASU in 2015. She teaches Introduction to Tourism, Hotel & Resort Management, and Tourism Management courses. She has co-facilitated study abroad experiences to Fiji and Australia, focusing on international tourism and sustainable tourism, and to Botswana to study the impact of community and tourism use of river systems. She also teaches tourism courses for ASU's Osher Life Long Learning Institute (OLLI). She is a professional consultant, writer and speaker for local companies.

Education
  • Ph.D. Industrial and Organizational Psychology, Grand Canyon University
  • Masters degree. Educational Leadership, Northern Arizona University
  • B.S. Hotel and Restaurant Management, Northern Arizona University
Research Interests

Psychology of Customer Service, Emotional Labor, Customer Incivility

Summer 2019
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
Spring 2019
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
TDM 225Intro to Resort & Hotel Mgmt
TDM 401Tourism Management
Fall 2018
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
TDM 225Intro to Resort & Hotel Mgmt
TDM 401Tourism Management
Summer 2018
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
Spring 2018
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
TDM 225Intro to Resort & Hotel Mgmt
TDM 401Tourism Management
Fall 2017
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
TDM 401Tourism Management
Summer 2017
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
Spring 2017
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
TDM 225Intro to Resort & Hotel Mgmt
TDM 401Tourism Management
Fall 2016
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
TDM 225Intro to Resort & Hotel Mgmt
TDM 401Tourism Management
Summer 2016
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
Spring 2016
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
TDM 225Intro to Resort & Hotel Mgmt
TDM 401Tourism Management
Fall 2015
Course NumberCourse Title
TDM 205Intro to Travel and Tourism
TDM 225Intro to Resort & Hotel Mgmt
TDM 401Tourism Management
Fall 2014
Course NumberCourse Title
TDM 225Intro to Resort & Hotel Mgmt
Honors / Awards

2017 ATHENA Award for Building Relationships https://www.youtube.com/watch?v=9FXnMpskjz8

2016 ASU School of Community Resources and Development Faculty of the Year Award for Teaching 

2010-2011 Fountain Hills Unified School District/Golden Eagle Teacher of the Year Award 

2013 Fountain Hills Rotary Teacher of the Month

2009 KNIX Radio Teacher of the Week

 

Professional Associations

Member (2017-Present): Hospitality Sales & Marketing Association International (HSMAI), Advisory Board (2016-2017). http://www.hsmai.org/

Awards Committee: ATHENA Valley of the Sun http://athenaaz.com/

Graduate Faculties / Mentoring History

Barrett Honor's College--Honors Projects, Honors Theses

Work History

The Creative Coach, LLC (2010-Present): Coaching, Speaking, Consulting

Fountain Hills Unified School District (1997-2015): Career & Technical Education Teacher/Hospitality Program Coordinator/Instructor/Internship Lliason

Doubletree Hotels Corporation (1995-1997): Supervisor, Reservations Manager, Trainer

 

Service

Dr. McWilliams has been involved in the advisement, creation, and implementation of service projects with her students in coordination with non-governmental organizations for the past two decades. Projects have focused on supporting foster and adoptive families, addressing food instability/hunger, supporting domestic violence intervention, celebrating and supporting veterans, individuals experiencing homelessness, promoting cancer prevention, and assisting with educational initiatives both locally and abroad. 

Expertise Areas