Claire McWilliams is a tourism development and management and hospitality lecturer in the School of Community Resources and Development at Arizona State University and serves as advisor for the Tourism Student Association @ ASU. She has a bachelor's degree in hotel and restaurant management and a master's degree in educational leadership from Northern Arizona University. She has a doctorate with an emphasis in industrial and organizational psychology from Grand Canyon University. Her research focused on the psychological impact of exposure to negative customer behavior on frontline customer service providers in the hospitality/tourism industry.
McWilliams worked as a manager and trainer for Doubletree Hotels Corporation before entering the field of education. She created and taught within the hospitality program at Fountain Hills High School in coordination with local colleges and industry partners. McWilliams led students on international service trips to study culture and sustainability and partnered with local communities in Uganda, St. Lucia, El Salvador, and Costa Rica.
McWilliams transitioned into full-time instruction at ASU in 2015. She teaches Community Services & Professions (CRD 210) Introduction to Tourism (TDM 205), Hotel & Resort Management (TDM 225), and Tourism Management (TDM 401) courses. She has co-facilitated study abroad experiences to Fiji and Australia, focusing on international tourism and sustainable tourism, and to Botswana to study the impact of shared community and tourism use of river systems. She also teaches tourism courses for ASU's Osher Life Long Learning Institute (OLLI) and is involved in OLLI Corps travel projects. She is a professional consultant, writer, and speaker for local companies.
Psychology of Customer Service, Emotional Labor, Customer Incivility
Summer 2022 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
Spring 2022 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
CRD 210 | Community Services&Professions |
TDM 225 | Intro to Resort & Hotel Mgmt |
TDM 492 | Honors Directed Study |
Fall 2021 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
CRD 210 | Community Services&Professions |
TDM 225 | Intro to Resort & Hotel Mgmt |
Summer 2021 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
Spring 2021 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
CRD 210 | Community Services&Professions |
TDM 225 | Intro to Resort & Hotel Mgmt |
Fall 2020 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
CRD 210 | Community Services&Professions |
TDM 225 | Intro to Resort & Hotel Mgmt |
Summer 2020 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
Spring 2020 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
TDM 225 | Intro to Resort & Hotel Mgmt |
TDM 401 | Tourism Management |
Fall 2019 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
TDM 225 | Intro to Resort & Hotel Mgmt |
TDM 401 | Tourism Management |
CRD 401 | Managing Leisure Enterprises |
Summer 2019 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
Spring 2019 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
TDM 225 | Intro to Resort & Hotel Mgmt |
TDM 401 | Tourism Management |
Fall 2018 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
TDM 225 | Intro to Resort & Hotel Mgmt |
TDM 401 | Tourism Management |
Summer 2018 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
Spring 2018 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
TDM 225 | Intro to Resort & Hotel Mgmt |
TDM 401 | Tourism Management |
Fall 2017 | |
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Course Number | Course Title |
TDM 205 | Intro to Travel and Tourism |
TDM 401 | Tourism Management |
2017 ATHENA Award for Building Relationships https://www.youtube.com/watch?v=9FXnMpskjz8
2016 ASU School of Community Resources and Development Faculty of the Year Award for Teaching
2010-2011 Fountain Hills Unified School District/Golden Eagle Teacher of the Year Award
2013 Fountain Hills Rotary Teacher of the Month
2009 KNIX Radio Teacher of the Week
Member (2017-Present): Hospitality Sales & Marketing Association International (HSMAI), Advisory Board (2016-2017). http://www.hsmai.org/
Awards Committee (2017): ATHENA Valley of the Sun http://athenaaz.com/
Advisor: The Tourism Student Association (https://sites.google.com/asu.edu/tourism-student-association/home)
Barrett Honor's College--Honors Projects, Honors Theses
The Creative Coach, LLC (2010-Present): Coaching, Speaking, Consulting
Fountain Hills Unified School District (1997-2015): Career & Technical Education Teacher/Hospitality Program Coordinator/Instructor/Internship Lliason
Doubletree Hotels Corporation (1995-1997): Supervisor, Reservations Manager, Trainer
Dr. McWilliams has been involved in the advisement, creation, and implementation of service projects with her students in coordination with non-governmental organizations for the past two decades. Projects have focused on supporting foster and adoptive families, addressing food instability/hunger, supporting domestic violence intervention, celebrating and supporting veterans, individuals experiencing homelessness, promoting cancer prevention, and assisting with educational initiatives both locally and abroad.