Melissa L. Johnson leads the Web Services team in ASU Library's Technology Services. She oversees projects related to maintaining and improving the user experience on the library’s web interfaces and platforms, including One Search, the library website, library guides, and other externally-facing library sites. She also conducts user testing with ASU students, staff, and faculty to inform decision-making.
Her current and past research interests include enterprise UX, consumer health information literacy education, and iterative website redesign. She has served in Arizona institutions of higher education since 2011 at integrated/shared-use, health sciences, community college, and university libraries.
MSLS, Clarion University of Pennsylvania
BA, English (Linguistics), Arizona State University
Armstrong-Heimsoth, A., Johnson, M. L., McCulley, A., Basinger, M., Maki, K., & Davison, D. (Jun 2017). Good Googling: A consumer health literacy program empowering parents to find quality health information online. Journal of Consumer Health on the Internet, 21(2). http://dx.doi.org/10.1080/15398285.2017.1308191